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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

John Isbell

May 27, 2023

5  out of  5 rating by John Isbell
"Thank you Becky! you made our transition to State Farm so easy!!! You are a super star to customer service-we are excited to be a part of the State Farm family John and Lynd Isbell"

Melanie Smith

May 16, 2023

5  out of  5 rating by Melanie Smith
"Katie always does a great job answering questions, reviewing my current coverage, and staying on top of any changes that need to be made. I really enjoy working with her and the rest of the team. Thanks!"

Mavany Corley

May 4, 2023

5  out of  5 rating by Mavany Corley
"We started doing business with Bruce Hofbauer and his office about 2 years ago (2021). Katie James has been the one in Bruce's office that has bent over backwards to get us the best coverage at the most affordable rates. She is always extremely helpful in researching exactly what we need. Recently, there was a horrific accident on a nearby freeway that ended in the death of a mother and small child. This prompted Katie to bring my attention to life insurance. It truly made me feel that Katie, as well as everyone at Bruce's office, has the customers best interest in mind and doesn't care about just "selling insurance." The way she approached this delicate situation was another perfect example of the way she care's about her customers. If you are in need of homeowner's, car or life insurance, I highly recommend using this office. You will definitely be in the best hands with real, caring people to help you!"

Melissa Pinkham-cummings

April 11, 2023

5  out of  5 rating by Melissa Pinkham-cummings
"Rebecca was so helpful with our new truck insurance. She was very detailed, friendly and professional."

Matthew Schwartz

March 23, 2023

5  out of  5 rating by Matthew Schwartz
"Want to thank Bruce and Jacob for all their help. The office has been very responsive and helpful whenever I’ve needed something changed or had a question."

Hanh Le

March 23, 2023

5  out of  5 rating by Hanh Le
"Katie Fader was very thorough and knowledgeable with quoting me a home, auto and umbrella insurance policy. She was professional and genuinely wanted to earn my business and trust. I would recommend talking to her to get the best information that fits your needs."

Samantha Sloniker

March 23, 2023

5  out of  5 rating by Samantha Sloniker
"I had a great experience with Kelli! The service was great and she was able to walk me through everything and provide me with my best options. Would highly recommend this State Farm, and more specifically Kelli, for anyone looking into any services."

Betty Carol Clark

March 22, 2023

5  out of  5 rating by Betty Carol Clark
"I have been doing business with Bruce Hofbauer and his staff since 2012. I have been more than pleased with the response time and help they have always offered me. I would recommend them to any one; especially if you believe "personal service" is a top priority."

milton hyman

March 2, 2023

1  out of  5 rating by milton hyman
"The owner, Bruce, doesn't even work in the office... tried many times to get a hold of, and based upon my experience with this office, the owner yells at his staff and doesn't care of the customer; my thoughts are try someone else."

Christy Piovesan

January 31, 2023

5  out of  5 rating by Christy Piovesan
"I have several policies with State Farm and have nothing but positive things to say. Jacob & Trevor are polite, friendly and quick to take care of our needs. Would recommend this San Marcos location."


January 10, 2023

5  out of  5 rating by SSITM Inc.
"Amazing service! Especially Rebecca Capps at the San Marcos location. She's been extremely helpful,friendly and patient. I called to clear up some confusion with my car insurance and add some coverage for my wife. She handled it immediately. I'd highly recommend them; they treat their customers like they care about them!"

Gabby “gabs” Rose

December 19, 2022

5  out of  5 rating by Gabby “gabs” Rose
"I can’t say enough great things about Bruce Hofbauer’s office! So professional and attentive! Travis went above and beyond to go over the coverage on the commercial autos, business and life insurance. I would highly recommend this office to all my friends and family!"

Sumer Drumrongthai

December 11, 2022

5  out of  5 rating by Sumer Drumrongthai
"Trevor made everything extremely easy and worry free. He knows how to get you the best coverage for your money and is friendly, kind, and humorous. Strongly recommended!!!"

Jean Marie Merrick

December 7, 2022

5  out of  5 rating by Jean Marie Merrick
"We had a wonderful visit today Bruce who explained to use what our insurance covers! Stephanie Kempel was extremely helpful in coordinating our visit!"

Brian Mendenhall

September 27, 2022

5  out of  5 rating by Brian Mendenhall
"Everyone in the office is a 10/10. They are beyond helpful. I am fortunate to have them caring for my my home and auto."

Bonnie Cohen

August 24, 2022

5  out of  5 rating by Bonnie Cohen
"I spent an entire afternoon looking for a general liability policy for teaching a special class at another school. I was quoted extremely high prices and was dissatisfied after spending way too much time giving out personal information. However once I was connected with Travis at State Farm he quickly was able to assist me and get me the insurance policy I needed and at a third of the price I was quoted from other companies. He even stayed a little late to assure my policy was instated in time for my new class. He was helpful, knowledgeable and so very kind which I appreciated more than I can express. Thank you Travis @ State Farm!"

Colleen Maalouf

July 26, 2022

5  out of  5 rating by Colleen Maalouf
"helpful and efficient."

Candace Hsieh

July 19, 2022

5  out of  5 rating by Candace Hsieh
"Bruce Hofbauer's State Farm office is easy to work with, friendly and very helpful! Stephanie helped me take care of changes to our policy within the hour and was kind enough to send the updated documents directly to the party asking. Highly recommend this office!"

Polachai Ernie Sakchalathorn

July 19, 2022

5  out of  5 rating by Polachai Ernie Sakchalathorn
"Katie James, an agent under Bruce Hofbauer's State Farm agency, has helped us in our insurance needs. She is very quick to get everything done. Amazing customer service. I've been with State Farm for 20+ years and will continue to be with State Farm because of this."

magen powell

July 18, 2022

5  out of  5 rating by magen powell
"Always available to answer questions and add cars to my policy as needed."

Brian Duncan

July 13, 2022

5  out of  5 rating by Brian Duncan
"Easy to work with, very responsive to emails and calls, no delays, how you want it to work"

Sarah Knuth

July 1, 2022

5  out of  5 rating by Sarah Knuth
"It was super fast and easy to get a quote, and then purchase, renters insurance. Also definitely the best price when compared to other companies!"

Henry Zh

June 24, 2022

5  out of  5 rating by Henry Zh
"Katie did a great job providing me good coverage at a great price. She is very professional and helpful。"

Jim Dohrer

June 13, 2022

5  out of  5 rating by Jim Dohrer
"Katie was the agent handling our home insurance policy. She listened to what we wanted and kept in touch with us until completing the process. Very informative, friendly and efficient."

Kathleen F

June 10, 2022

5  out of  5 rating by Kathleen F
"Katie was so efficient and helpful. We needed to increase coverage and she went over the numbers to our complete satisfaction. Highly recommend this agent and office. Thanks so much."